Refunds and returns
- The first-cup guarantee: if the first cup doesn't smell like home, email us within 14 days of delivery and we'll refund you. Keep the tea.
- Damaged or lost orders: email us a photo (or your order number if it never arrived) within 14 days of delivery or the expected delivery date and we'll send a replacement or a refund.
- Refunds go back to the original payment method; your bank may take 5–10 business days to show it.
- Opened food items can't be returned for resale, which is why we refund without asking for the tea back.
- How: email support@taboontea.com with your order number.